Refund policy

Green Origins sells roasted edamame snacks in sealed 30g packs. Because these are food products, our return rules are tighter than they would be for other goods. This policy explains what we can take back, what we cannot, and how refunds are paid.

Return window

You may request a return within 7 days from the date your order is delivered. Requests made after 7 days cannot be accepted.

What can be returned

Unopened packs, with the seal intact and the pack unused and undamaged, in their original outer packaging.

Damaged, defective or wrong items. These must be reported to us with photographs within 48 hours of delivery. Send clear photographs of the pack, the printed label, the batch and expiry details, and the outer shipping packaging.

What cannot be returned

Opened packs cannot be returned or refunded. Once the seal is broken, we cannot confirm how the food has been stored or handled, so we cannot resell it or accept it back. This is for hygiene and food safety reasons and applies even if the pack is nearly full.

Packs that are past their printed expiry date at the time of the request, unless the product was already at or near expiry when it reached you.

Packs damaged after delivery through storage, heat, moisture or mishandling.

Variety Packs and the 30-Day Plan where some packs have been opened. In these cases we can only look at the unopened packs that remain.

How to raise a request

Email greenoriginsofficial@gmail.com or call +91 9673210193, Monday to Saturday, 10am to 6pm IST. Give your order number, the item or items involved, the reason, and photographs where the item is damaged, defective or wrong.

We will reply with a decision and, where a return is approved, tell you how to send the item back or arrange a pickup where that service is available at your pincode. Do not send anything back before we confirm, as unapproved returns cannot be traced to your order.

Refunds

Where a return is approved, we refund after the item reaches us and is checked, or after we have reviewed your photographs in the case of damaged, defective or wrong items.

We currently accept Cash on Delivery only, so refunds are paid by bank transfer to an account in the name of the person who placed the order. We will ask you for those details at the time of the refund. Refunds are usually processed within 7 business days of approval, and the time for the money to reach your account depends on your bank.

Where we are at fault, for example a damaged, defective or wrong item, we refund the item value and do not deduct the shipping fee. Where a return is for another reason, the shipping fee is not refunded.

Cancellations

You may cancel an order by contacting us before it is handed to our delivery partner. Once a parcel is in transit it cannot be cancelled, but you may refuse delivery. See our terms of service for what happens when a Cash on Delivery order is refused.

Changes

This policy may be updated. The version shown on our website at the time you place your order is the one that applies.